Shipping & Returns
hcxo.shop ships via USPS, which serves over 180 countries. Shipping costs are calculated in real time, taking into account the weight and size of your purchase in addition to its final destination.
You will receive confirmation emails upon receipt of your order as well as when your order ships, which will contain tracking information. If there is a mistake with your order, please let us know ASAP. We will do everything we can do make it right, but once your order has been packaged for shipment we cannot make any changes. While we ask that you please allow up to three business days (excluding weekends and American holidays) for your order to ship, we make every attempt to get orders shipped within 24 hours. We encourage you to be sure your order is correct before placing it, as we can not guarantee that we will be able to make any changes.
Please note: If you are ordering a graduation cord, we recommend ordering early. However, if you are ordering a last minute graduation cord, you should put your graduation date (in-hands date) in your order notes so that we can prioritize your shipment accordingly.
International customers, please note: the shipping charge upon checkout does not cover or include international customs, duties, or other such fees. Her Campus and hcxo.shop are not responsible for any additional charges that may be incurred once your order reaches your country. These fees are dependent upon your country of residence’s guidelines and Her Campus has no control over them or any delays in delivery that customs inspections may cause. You can contact your local customs office if you have questions regarding these fees.
RETURNS & EXCHANGES
Her Campus is dedicated to making sure you are nothing less than thrilled with your purchase. If your order arrives damaged or doesn't fit as you had expected, please email email@example.com to discuss your options.
Customers are responsible for return shipping costs, but in the event of an exchange Her Campus will cover the shipping cost of the new item.
Please note that chapter stickers, personalized chapter merchandise, and clearance items marked "Final Sale" are not eligible for returns or exchanges.